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exquisite handprinted fabrics and recycled handmade paper - all made in Nebraska
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(Frequently Asked Questions)
Are these Papers environmentally friendly?
All our papers use renewable resources (native plants and flowers) and waste materials (used office paper and yard waste). Handmade papermaking uses centuries-old methods handed down from one generation to another.
What about wholesale orders?
plain paper primarily sells retail. If you are interested in purchasing in wholesale quantities a minimum initial order of $150 at wholesale pricing would be required. If you are interested in setting up a wholesale account, we require that you have a verifiable business license or sales tax ID from your state to set up a wholesale account.
Shipping rates are designed to reflect most accurately the cost of packaging and shipping your order. We offer UPS and USPS service. USPS is typically required or customer chosen for those to P.O. Boxes and to Alaska and Hawaii, APO and FPO and US Territories. Shipping to Canada and International destinations is via USPS Postal Airmail. You can preview shipping anytime for your order by clicking the "Preview Shipping" button you'll see on the site. One very important concept to keep in mind is that both UPS and Postal Service charge you/us one whole pound to start even if the box weighed just 5 ounces for Priority Mail and various UPS rates. That "first pound" price you see also covers the cost of packaging materials; aka "Handling". First Class Mail is not currently available. Most any paper order over 2 or 3 sheets plus packaging will weigh at or above the 13 ounce USPS limit. These are large quality sheets not to be folded and creased inside an envelope. If you feel shipping is inaccurate, please continue checkout; we will investigate and adjust if needed.
How Long will it Take to Receive My Order?
Papers and products in stock usually ship within 24-48 hours of your order being placed. With normal ground shipping within the U.S. (via UPS Ground service or USPS for orders of small light items), your order would be in transit for 1-7 days depending on your location (we are in Nebraska). You should be prepared to complete your order online. (Note: if desired, you CAN do this without credit card online and phone in payment -see "Payment Methods" above). This will send us the order through the standard electronic channels that consider inventory and efficient and accurate documenting of your order items. Taking the order manually over the phone creates opportunity for mistakes on both ends, takes up time and the increased delay may result in missing the pickup time by the carrier.
What about Returns?
Due to the delicate nature of our handmade papers, they are not returnable. We do our best to describe the papers through photos and descriptions so that you won't have any surprises and will be enormously pleased upon receipt of your order. If there is a mistake or omission from your order, we will, of course make it right. We take great care in packaging your order so that it arrives in as perfect a condition as when it leaves our hands. If, however, your order arrives in some way damaged, please contact us immediately so that we may make a claim with the appropriate carrier and replace your order. You can e-mail us at firstname.lastname@example.org or you may call us at 1-402-450-0592. If for some reason we are not available to take your call, please leave a message with your name, order number and phone number, and we will contact you as soon as possible. Your satisfaction with your purchase is our highest priority.
Information about International Orders
Customers shipping to International destinations, including Canada, should be aware that their country's government may assess duties and fees (tariffs) related to the purchase of handmade paper and craft items. These duties and fees are the customer's responsibility. Some countries do not levy a fee on small orders but this varies from country to country. If you wish to have your purchase shipped by an express carrier, such as FedEx, be aware that a charge for the customs clearance (in addition to any duty levied) will be billed to you by that carrier after receipt of the shipment.
Please remember our products are handmade in the USA, from natural and/or recycled materials